Refund policy

Policy Highlights (United States)

Fulfillment Center & Return Address

Orders are fulfilled from our U.S. fulfillment center and approved returns are sent to:

Please do not send a return without authorization. Returns sent without approval may be delayed or not accepted.

How to Start a Return or Exchange

1. Request authorization within 30 days of delivery. Please contact us through the contact method listed on our website’s Contact page and include:
   • Order number
   • Item(s) you want to return or exchange
   • Reason for return/exchange
   • Photos (required if the item is damaged/defective)
2. We’ll send return instructions and a prepaid shipping label. The return label is provided as download & print and is free of charge.
3. Pack and ship the item. Please pack the item securely to avoid damage in transit and include any accessories/parts originally included.

Return Eligibility (New Products Only)

To be eligible for a return or exchange:

• The return request must be made within 30 days of delivery.
• The item must be new, unused, and in its original condition.
• Original packaging, accessories, and included components must be returned (if applicable).
• If an item shows signs of use, wear, or damage not caused by us/carrier, it may be ineligible for return.

Defective, Damaged, or Wrong Item

If your order arrives defective, damaged, or incorrect, please contact us within 30 days of delivery and provide photos of the issue and the packaging (if damaged). We will work with you to provide a replacement, exchange, or refund as appropriate.

Exchanges

We accept exchanges within 30 days of delivery for eligible new items. Once your exchange request is approved, we will provide return instructions and a prepaid label. Exchange fulfillment may depend on inventory availability. If the requested exchange item is unavailable, we may offer an alternative, store credit, or a refund.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.

• Refund processing time: up to 7 days after we receive the returned item.
• Your bank or card issuer may take additional time to post the refund after it is issued.
• Restocking fee: none.

Return Shipping Costs

For approved returns and exchanges within the United States, we provide a free prepaid return shipping label (download & print). There is no return shipping cost to you for approved returns under this policy.

Non-Returnable Situations

Returns may be refused if they fall outside this policy or if the item is not in eligible condition, including (but not limited to):

• Return requests made after the 30-day window
• Items that are used, altered, or not in new condition
• Missing parts/accessories or incomplete returns (if applicable)
• Items damaged due to improper packaging by the customer during return transit

Contact

For return/exchange authorization and help, please contact us:
Email: support@riloraus.com
Phone: +1 917-508-5117