Privacy policy

Last updated: February 6, 2026

This Privacy Policy describes how Riloraus (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from riloraus.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

The Services are powered by Shopify, which provides the ecommerce platform that enables us to sell products and process orders. When you use the Services, your information may be processed by Shopify and by service providers we use to operate our business. For more information about how Shopify processes personal information, please review the Shopify privacy notices linked in this policy.

1. Who We Are

Brand: Riloraus
Operating Company: Zhongshan Suming E-commerce Co., Ltd. (中山市苏明电子商务有限公司)

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you or another person. Personal information does not include information that has been de-identified or aggregated such that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details (e.g., name, email, phone number, billing/shipping address).
Order and transaction details (e.g., items viewed, added to cart/wishlist, purchased, returned; order history).
Payment information (e.g., payment method type, partial payment identifiers, billing address, payment confirmation). Note: Payment card numbers are typically processed directly by our payment processors; we do not intentionally store full card numbers.
Account information (e.g., account credentials, saved preferences, settings).
Customer support communications (e.g., messages, attachments, order details you provide when contacting us).
Device and network data (e.g., IP address, browser type, device identifiers, cookie IDs, approximate location derived from IP).
Usage data (e.g., pages visited, time spent, clicks, referring/exit pages, interactions with ads and emails).

3. Sources of Personal Information

Directly from you when you place an order, create an account, subscribe to marketing, complete forms, or contact support.
Automatically through cookies and similar technologies when you browse or use the Services.
From service providers who help us operate the Services (e.g., payments, fulfillment, customer support, analytics, marketing).
From partners where you choose to interact with us through third-party platforms or integrations (e.g., social media widgets).

4. How We Use Personal Information

We use personal information for purposes including:

Providing and operating the Services (e.g., processing orders and payments, shipping, returns, account management, sending transactional notifications).
Customer support (e.g., responding to inquiries, troubleshooting, resolving disputes).
Improving and maintaining the Services (e.g., analytics, site performance, product and UX improvements).
Marketing and advertising (e.g., sending promotional emails/SMS where permitted; showing ads that may be based on your interactions with the Services).
Security and fraud prevention (e.g., detecting suspicious activity, protecting accounts and transactions).
Legal and compliance (e.g., complying with applicable laws, responding to lawful requests, enforcing our terms and policies).

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, SDKs, and similar technologies to operate the Services, remember your preferences, understand usage, measure marketing effectiveness, and help deliver relevant advertising.

Cookie controls: Most browsers allow you to remove or reject cookies. If you disable cookies, some features may not work properly.
Interest-based advertising: Depending on your location, you may have the right to opt out of certain targeted advertising practices (see Section 9).
Email marketing: You can unsubscribe from promotional emails at any time using the link in our emails. You may still receive non-promotional messages (e.g., order updates).

6. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy, including:

Service providers who perform services on our behalf (e.g., payment processing, fraud prevention, customer support tools, analytics, cloud hosting, fulfillment and shipping).
Marketing and advertising partners to help market our products, deliver ads, and measure ad performance. These partners may process information in accordance with their own privacy notices.
Shopify to host the storefront and support transactions and related Services (see Section 7).
Legal and safety disclosures when required to comply with law, respond to lawful requests, enforce policies, or protect rights, safety, and security.
Business transactions (e.g., merger, restructuring, bankruptcy) where information may be transferred as part of that transaction, subject to applicable law.

7. Relationship with Shopify

The Services are hosted by Shopify. When you use the Services, information you provide may be transmitted to Shopify and to third-party service providers used by Shopify and/or by us to support the Services (for example, payment processors and fulfillment integrations). These providers may be located outside your country of residence.

Shopify may also process certain information to provide and improve its platform and features. To learn more, review:

8. International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than where you live. Where required by applicable law, we use appropriate safeguards for cross-border transfers (for example, contractual protections).

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may be subject to legal limitations. Rights may include:

Access / Know what personal information we hold about you.
Delete personal information (subject to certain exceptions).
Correct inaccurate personal information.
Portability (receive a copy of certain information in a usable format).
Opt out of targeted advertising / “sale” or “sharing” (where applicable): You can opt out via our page: Data Sharing Opt-Out.
Global Privacy Control (GPC): Where required by applicable law, we will treat a GPC-enabled browser signal as an opt-out request for that browser/device. Note: We may need additional information to apply an opt-out across accounts or devices. Learn more at globalprivacycontrol.org.
Marketing preferences: Unsubscribe from promotional emails via the link in each email.

To exercise your rights, contact us using the details in Section 13. We may need to verify your identity before processing certain requests, as permitted or required by law. If you use Shopify’s services, you may also be able to exercise certain rights through Shopify’s Privacy Portal (see Section 7).

10. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

11. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above.

13. Contact Us

Customer Support

Need help with an order, shipping, returns, or product questions? We’re here to help.
Preferred contact method: Email

Email: support@riloraus.com
Phone: +1 917-508-5117
Live Chat: Available on our website

Business Hours (Pacific Time)

Monday–Friday: 9:00 AM – 6:00 PM (PT)
Order cutoff time: 6:00 PM (PT)
Orders placed after 6:00 PM (PT) will be processed on the second business day.

Business Information

Brand: Riloraus
Company: Zhongshan Suming E-commerce Co., Ltd. (中山市苏明电子商务有限公司)

Head Office Address (China)

6/F, Building A, Gangdong Commercial Building, No. 9 Zhongxing Avenue (Middle),
Guzhen Town, Dengpei Tianxia, Zone C, Stall C-05,
Zhongshan, Guangdong 528421, China