FAQs

We offer fast, secure checkout powered by Shopify Payments and Shop Pay. Available options may vary by country and device, and the final list will be shown at checkout.

We currently accept:

• Shop Pay
• Shop Pay Installments (where available; eligibility is determined by Shop Pay)
• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
• Digital Wallets: Apple Pay, Google Pay, Amazon Pay, PayPal

If your payment is declined, please double-check your billing details and try another payment method. Some banks may require additional verification for international or high-value purchases.

Please contact us as soon as possible. If your order has not entered fulfillment or shipping, we may be able to help update or cancel it. Once an order has been processed or shipped, changes may be limited.

Yes. You’ll receive an order confirmation email after purchase. When your order ships, we’ll send a shipping confirmation with tracking (if tracking is available for your shipping method).

Delivery time depends on the item and destination. Estimated timelines (when available) are shown on the product page and/or at checkout. Transit times can also vary due to carrier schedules and seasonal peak periods.

Some larger or heavier items may ship via freight (LTL) instead of standard parcel delivery. Freight deliveries may require a delivery appointment and curbside delivery by default unless additional services are arranged.

Please inspect your package(s) upon delivery when possible. If you notice visible damage to the carton, take photos before opening and contact us promptly so we can assist.

Contact us with your order number, a description of the issue, and clear photos of the packaging, shipping label, and the item/parts. We’ll work with you to determine the best resolution.

Return eligibility and instructions depend on the product and condition. Please refer to your store’s Refund Policy (or your Returns page, if provided) for details.

Email: support@riloraus.com
Phone: +1 917-508-5117
Live Chat: Available on our website

Tip: Please include your order number and the email used at checkout for faster assistance.

Dimensions and key specifications are listed on each product page. If you need help choosing the right size for your space, email us with your room measurements and we’ll help you confirm fit.

Swatch availability depends on the material and product line. If you’d like to request a fabric/material reference, please contact us with the product link and your shipping location.

We do our best to display colors accurately, but screen settings and lighting can affect appearance. Natural materials and textured fabrics may also look different under warm vs. cool lighting.

Yes. Materials like wood grain, stone (e.g., marble/travertine/alabaster), and handcrafted finishes can vary naturally. These variations are normal and are part of the material’s character.

It depends on the product listing. Please check the product page for “What’s included” or the variant/quantity options. If you’re unsure, share the product link and we’ll confirm.

Some chairs arrive fully assembled, while others may require simple assembly (such as attaching legs or a base). Assembly details (when applicable) are typically noted on the product page.

Weight capacity varies by design and materials. If it’s not listed on the product page, contact us with the product link and we’ll help check the available information.

Swivel function depends on the specific model. If “swivel” is included in the product name, the chair typically includes a swivel base; rotation range and return/swivel mechanism may vary by model.

• General: Vacuum regularly using a soft brush attachment.
• Spills: Blot immediately with a clean, dry cloth—do not rub.
• Spot cleaning: Use a mild cleaner suitable for the fabric type; test on an inconspicuous area first.
• Leather: Wipe with a soft, slightly damp cloth and use a leather conditioner as needed.

If your product page includes specific care instructions, follow those first.

We recommend using felt pads or floor protectors, especially on hardwood or tile. Some products may include protectors, but availability can vary.

Some tables arrive fully assembled; others may require attaching legs or hardware. If assembly is required, it’s usually straightforward and may be noted on the product page.

• Use coasters and placemats to prevent rings and etching.
• Wipe spills quickly, especially acidic liquids (coffee, wine, citrus).
• Clean with a soft cloth and a pH-neutral cleaner; avoid harsh chemicals and abrasive pads.

Natural stone patterns and veining vary from piece to piece.

• Dust with a soft, dry cloth.
• Avoid placing hot items directly on the surface; use trivets.
• Avoid excessive moisture and direct sunlight for long periods.

Wood grain and color can vary naturally.

Features vary by model (drawer count, soft-close, handles, interior finish). Please refer to the product page details. If you share the link, we can help confirm.

Yes—many customers pair matching designs or mix complementary shapes/materials. If you want styling help, tell us your room style and preferred finishes, and we’ll suggest options.